Introduction and Scope of this Policy
Ellevation is a web and mobile-based platform designed to help educators support English Learners (ELs) and other students. Ellevation is owned and operated by Ellevation Inc. (“Ellevation,” “we,” “us”). We are committed to protecting the privacy of your personal information, and we have provided this policy to our users (collectively, “you,” “your”), including our education institution customers and their employees (collectively, “Customers”) and students of the types of information we collect, and the ways in which we will use and disclose it.
Information Customers Provide
Customers provide minimally required information about their students, such as student first and last name and ID#, used to ensure that Customers are able to view and monitor student activity within Ellevation.
Within Ellevation Math, students may submit text or audio answers to questions as they progress through the Ellevation learning modules. We treat this information as personal information under all applicable laws. This information is used for the Customer’s educational purposes, to allow them to review their students’ progress and understanding of the lessons.
Family Educational Rights and Privacy Act (FERPA):
Information We Collect Automatically
To collect this information, we use certain technologies including:
A cookie is a small data file sent from a website or application and stored on your computer or device. Cookies allow us to recognize your browser when you return to our platform, and to remember your login information. Cookies also allow us to serve certain features, to better understand how you interact with Ellevation, and to monitor aggregated usage. You can set your browser to detect some cookies, to stop accepting cookies or to prompt you before accepting a cookie. To learn more about browser cookies, including how to manage or delete them, look in the Tools, Help or similar section of your web browser, or visit http://allaboutcookies.org.
By using Ellevation, you agree to our use of these tracking technologies.
How We May Use Your Information
We do not sell or rent personal information.
We use and disclose personal information only for the purposes of providing Ellevation to our Customers as described above, and as follows:
- As directed by our Customers to provide them with Ellevation features and services
- To our third party service partners to permit them to provide features and services on our behalf (see Third Party Service Providers section below);
- To investigate a suspected violation of the Terms of Service, suspected fraud or other unlawful activity;
- As may be required by law or as ordered by a court, where legally permissible, to notify Customers and to work with Customers to seek to limit the scope of the required disclosure, as further described below;
- With your consent and as permissible under applicable laws and regulations.
Third Party Service Providers
How You Can Access and Modify Your Information
Since Ellevation is used under the direction of our Customers, parents, guardians, and eligible students must work directly with their school or district to review or modify information in their education record that may be stored on Ellevation.
Prior to expiration or termination of the Contract and upon written request from Customer, Ellevation will provide Customer with a one-time, delimited file export of its personal student information from the Services via SFTP. Within 90 days of termination, or within 30 days of receipt of a written request from Customer, Ellevation will securely destroy Customer’s student and staff member personal information.
- We may retain de-identified information, including aggregated, de-identified data for a variety of purposes subject to applicable law, including:
- To develop and improve our educational products for adaptive learning purposes and for customizing the student experience;
- To demonstrate the effectiveness of Ellevation, including in our marketing materials; and
- To develop and improve our educational products.
Non-material changes will become effective when posted in Ellevation. The “last updated” date at the top of this policy indicates when it was last revised.
Notice for California Residents
Ellevation is a Service Provider under the California Consumer Privacy Act (CCPA). As a California resident, you have certain rights regarding your personal information. These rights include:
- Right to Know and Access Information: You may request access to the personal information we maintain about you in the ordinary course of business. This may include what personal information we collect, use, or disclose about you.
- Right to Deletion: You may request your personal information be deleted.
As noted below, in the event you choose to exercise your rights under the CCPA, you may contact the institution to which you have provided your personal information. Ellevation refers all requests directed to it to the appropriate Customer.
In order to prevent unauthorized access to your information, we are required by law to verify your identity before we may address your request. Since we will facilitate your requests through your education institution, we will rely on their verification of your identity and our existing Customer contact information in order to process requests.
While Ellevation will fulfill requests made under the CCPA, we may not fulfill some or all of your requests to access or delete information as permitted by applicable law.
We do not sell your personal information.
In the event we fulfill a request to delete your personal information, such personal information may still remain on Ellevation’s backup systems until such time as the information is deleted in accordance with Ellevation’s data retention schedule. Such backup information is not ordinarily accessible by Ellevation personnel.
To Exercise Your Rights
Ellevation is used at the direction of our Customers. In addition, we are obligated under FERPA to remain under the direct control of our Customers with respect to our use and maintenance of student personal information that is part of the education record. As such, to exercise your rights as described in this section, please contact your education institution and we will work with them to facilitate your request.
Your exercise of the above rights is subject to certain exemptions to safeguard the public interest and our interests. Requests to exercise these rights may be granted in whole, in part, or not at all, depending on the scope and nature of the request and applicable law. Where required by applicable law, we will notify you if and why we are unable to fulfill your request.
Authorized Agent: California residents may use an authorized agent on their behalf to exercise a privacy right discussed above. If you are an authorized agent acting on behalf of a California resident to communicate with us or to exercise a privacy right discussed above, you must be able to demonstrate that you have the requisite authorization to act on behalf of the resident and have sufficient access to their laptop, desktop, or mobile device to exercise these rights digitally. If you are an authorized agent trying to exercise rights on behalf of a Ellevation user, please contact the user's school or district with supporting verification information, which includes a valid Power of Attorney in the State of California, proof that you have access to the user’s device, and proof of your own identity.
Non-discrimination: We shall not discriminate or otherwise penalize anyone for exercising their rights.
|Categories of Personal information we collect||
Categories of sources from which the Personal Information is collected
|We collect the Personal Information directly from the Customer or in limited circumstances, from student users.|
Business or commercial purpose for collecting or selling Personal Information
We collect your Personal Information to provide the services and for the following business purposes:
|Categories of third parties with whom we share Personal Information||
We share your personal information only with service providers who support us in delivering the Services as described above.
We do not share your Personal Information with "third parties" as the term is defined in CCPA. That is, we do not share your Personal Information with individuals or organizations to use for their own commercial purposes.
Specific pieces of Personal Information we have collected
Customer information, including ID number, first and last name, and email address for their employee users, and student first and last names and ID numbers, as well as IP address for all users.
Customers may provide additional information about their students, such as demographic, assessment, schedule, and instructional data, as well as comments on their student records.
When using Ellevation Math, Students also provide passwords and text or audio responses to questions in the learning modules.